EVmatch FAQ
Drivers
How much does it cost to charge my EV?
Charging prices are set by EVmatch site hosts. The average cost of charging on the EVmatch network is $0.21 per kWh. The price for any transaction is always clearly displayed before you submit a charging request. When you look at a station listing on the map, you'll see a price estimate for that station. This price represents the estimated cost of charging including the EVmatch service fee. This estimate may differ from the actual price you are quoted for a reservation for a variety of reasons, including your vehicle's charging specifications, the time of day you are charging, and access codes you have entered into your account.Where can I charge with EVmatch?
EVmatch's network is available throughout the United States. Most EVmatch chargers are currently located throughout California, Colorado, Vermont, Illinois, Oregon, and more. We are quickly expanding our network across the United States in places with high demand for EV charging.What if I need to change or cancel my reservation?
If you need to cancel or change your reservation in advance, log in to your account and click on the Reservations tab. From there you can cancel a charging reservation for your vehicle or your charger listing. See our Terms and Conditions for additional details about cancellations.What if I'm running late to pick up my car?
Well first, please don't! But in case something comes up, contact customer support as soon as you know you'll be running late. We'll try to get in touch with your Host as soon as possible. However, you are ultimately responsible for your vehicle and EVmatch claims no responsibility for your vehicle and any consequences of it being left in a Host's parking spot past the reservation period. You may extend your reservation through the app if there are no other sessions booked at that time.Commercial, Apartment, & Condo Hosts
What type of EV charging station do I need to install to list on EVmatch?
EVmatch commercial hosts must install one of the smart Level 2 charging stations listed below so we can provide wireless access control features through the EVmatch app. We've vetted these chargers as some of the most affordable and reliable options on the market. We will be adding additional compatible charging stations to the EVmatch platform soon. Eligible commercial chargers currently include:Does EVmatch install charging stations?
No, EVmatch does not directly install charging stations. However, we partner with COIL as our trusted nationwide installation provider and with a number of other local installers. COIL offers a turnkey solution for installing and maintaining multi-family residential and commercial EV chargers anywhere in the U.S. We are also happy to make local referrals to our network of contractors specific to your needs. Email us at support@evmatch.com for help with finding a safe, reliable, and affordable contractor in your area.How do I get my charging station connected to WiFi?
Refer to the website or manual that came with your charger for step-by-step instructions on how to connect your charging station to WiFi. Your local WiFi signal must reach the charger location in order to properly connect your device. You may need a WiFi repeater to ensure that a strong signal reaches your charger. Please note, this step is required in order to activate your commercial charging station on the EVmatch network.How do I connect my Wallbox Pulsar Plus charging station to my EVmatch account?
- Login in to your Wallbox account at my.wallbox.com or the Wallbox mobile app (you most likely already created a Wallbox account when you connected your charger to a WiFi network)
- Navigate to “Chargers” and then click on the charging station that you would like to connect to your EVmatch account
- Click on the OCPP WebSocket connection tab and change the OCPP toggle to “ON”
- For OCPP Platform, select: "Custom"
- For URL, enter: wss://ocpp.stage.epiccharging.com/
- For Charge point identity, enter: your charger serial number listed on the side of the charger (most likely, 6-7 numbers long)
- Accept the terms and conditions
- Click "Save"
- After a brief setup time, you'll see the OCPP logo activated within the Wallbox dashboard for the charger you set up, indicating the connection was successful
- Your charger should now appear as "Online" on your dashboard
How do I connect my Autel MaxiCharger to my EVmatch account?
- Login to your Autel app account (Google Play or App Store).
- Navigate to “Home” and select the correct charger that you would like to connect to your EVmatch account. Navigate to the gear icon > OCPP Server > Epic Charging
- Click “Connect” in Autel.
- After a brief setup time, you'll see the OCPP logo on the Autel homepage turn green, indicating the connection was successful.
- Your charger should now appear as "Online" on your dashboard
Can I make my station unavailable to the public at specific times?
Yes, you can choose weekday and/or weekend availability. Additionally, you can implement further restrictions for certain user groups with the pin code or discounts features.How much does it cost to list a commercial charger on EVmatch?
Contact sales here to learn about pricing for your property type.Vacation Rental Hosts
What if I want to share my charger at a vacation rental?
Vacation rentals listed on Airbnb, Vrbo, Booking.com, and/or any other vacation site should create a Vacation Rental listing(s) on EVmatch. Aside from that, the set-up process for vacation rentals is the same as it is for commercial hosts (described in the “Commercial Hosts” section on this page).Do I need to contact sales to buy a charger?
No, you can buy a charger by clicking here.How much does it cost to list the charger at my vacation rental on EVmatch?
$14.99 per month per charging port or $145 annually if paid upfront. Purchase a charger on EVMATCH and receive a complimentary 6-month software subscription for vacation rental hosting.Do I have to share my charger with the general public or can I restrict access to my guests?
You can restrict access once you create your EVmatch listing and pay your subscription.How do I connect my Wallbox Pulsar Plus charging station to my EVmatch account?
- Login in to your Wallbox account at my.wallbox.com or the Wallbox mobile app (you most likely already created a Wallbox account when you connected your charger to a WiFi network)
- Navigate to “Chargers” and then click on the charging station that you would like to connect to your EVmatch account
- Click on the OCPP WebSocket connection tab and change the OCPP toggle to “ON”
- For OCPP Platform, select: "Custom"
- For URL, enter: wss://ocpp.stage.epiccharging.com/
- For Charge point identity, enter: your charger serial number listed on the side of the charger (most likely, 6-7 numbers long)
- Accept the terms and conditions
- Click "Save"
- After a brief setup time, you'll see the OCPP logo activated within the Wallbox dashboard for the charger you set up, indicating the connection was successful
- Your charger should now appear as "Online" on your dashboard
How do I connect my Autel charging station to my EVmatch account?
- Login to your Autel app account (Google Play or App Store).
- Navigate to “Home” and select the correct charger that you would like to connect to your EVmatch account. Navigate to the gear icon > OCPP Server > Epic Charging
- Click “Connect” in Autel.
- After a brief setup time, you'll see the OCPP logo on the Autel homepage turn green, indicating the connection was successful.
- Your charger should now appear as "Online" on your dashboard
Can I make my station unavailable to the public at specific times?
Yes, you can choose weekday and/or weekend availability. Additionally, you can implement further restrictions for certain user groups with the pin code or discounts features.
How much does it cost to list a commercial charger on EVmatch?
Contact sales here to learn about pricing for your property type.EVmatch, Inc. Merchandise Refund Policy
At EVmatch, Inc., we want you to be completely satisfied with your purchase. If you need to return an item, please review our refund policy below:
Returns:
- We accept returns within 30 days of the purchase date.
- To qualify for a refund, merchandise must be unused and in its original packaging. Sales are final if the hardware has been used. We reserve the right to decline refunds if the hardware is not in new condition and original packaging.
- There are some exceptions to this policy, including:
- Items marked "as is", "no returns" or "all sales final"
- We cannot accept returns on sale items or gift cards
- Customized items
- Return shipping costs must be paid by the customer.
- Initial shipping charges are non-refundable, and a 10% restocking fee will apply to the total purchase price, inclusive of sales tax.
- The hardware must be returned to EVmatch, Inc. at the return address listed below before a refund will be issued.
- Refunds will be processed back to the credit card used for the original purchase within 7-10 business days of receiving the returned merchandise.
- Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at support@evmatch.com.
- After 30 days, hardware is not eligible for returns or refunds from EVmatch, Inc. Hardware may be replaced under the manufacturer’s 3-year limited warranty if there is a defect. Contact the manufacturer directly for support with a warranty claim, or contact the EVmatch team using the information below for additional assistance.
- Email: support@evmatch.com
- Phone: 619-631-8536